Prompt notification and good records support a fair and efficient review under the relevant policy terms.
Send the policy number, insured name, date of incident and a short description as soon as reasonably possible.
Take reasonable steps to prevent further loss and retain photographs, reports, invoices, witness details and relevant records.
Provide the documents requested for the type of claim. Additional information may be required during assessment.
The claim is assessed against the policy schedule, wording, endorsements, limits, deductibles and exclusions.
Include your policy number in the subject line so the relevant policy can be identified quickly.
| Policy details | Policy number and named insured. |
| Incident details | Date, time, location and description of the occurrence. |
| People involved | Names, contact information and relevant third parties or witnesses. |
| Evidence | Photos, reports, correspondence, invoices or other supporting records. |
| Immediate action | Steps taken to protect people, property and prevent further loss. |
Claims are subject to the applicable policy terms, conditions, limits, deductibles, exclusions and endorsements.